Refund policy

Right of Withdrawal

In connection with your order in the Online Shop, you have a statutory right of withdrawal, from which deviations are only permitted in your favor.

We hereby inform you as follows:

Withdrawal Instructions

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire fourteen days from the day on which you or a third party named by you, other than the carrier, took possession of the products.

To exercise your right of withdrawal, you must inform us (JACK WOLFSKIN Retail GmbH, Jack Wolfskin Kreisel 1, 65510 Idstein, Germany, email address: eshop@jack-wolfskin.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email).

You may use the attached model withdrawal form, but this is not mandatory. You can download the model withdrawal form here.

Model Withdrawal Form

To:
Jack Wolfskin Retail GmbH
Jack Wolfskin Kreisel 1
65510 Idstein
Germany
Email: eshop@jack-wolfskin.de
Fax: 0049 (0) 6126 / 954 215

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following products (*).

Ordered on (*)/received on (*).

Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper)
Date

(*) Delete as appropriate.

You may also exercise your right of withdrawal by simply returning the products to us within the withdrawal period. In this case, please always use the enclosed, pre-filled returns label.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

In addition, we provide an electronic withdrawal function ("withdrawal button") on our website. Using this button, you can declare your withdrawal from the contract simply and directly online.

Use of the withdrawal button is voluntary. You may also declare your withdrawal by any other means provided by law.

After submitting your withdrawal via the withdrawal button, you will immediately receive confirmation of receipt of your withdrawal on a durable medium (e.g. by email).

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earlier.

You shall send back the products or hand them over to us, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract, to:

JACK WOLFSKIN Retail GmbH
c/o E-COM RETOUREN
Wulmstorfer Wiesen 25
21629 Neu Wulmstorf
Germany

We will bear the cost of returning the products for you if you use the enclosed returns label.

You are only liable for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the products.