Repair Service

A small tear on the back of your jacket? A hole in the sleeve? A broken zip? None of these are reasons to buy something new. With our repair service in Germany and Austria, minor damage to your clothing, backpacks and sleeping bags is fixed quickly – so you're back out on the trail in no time.

Professional repairs

Extends the life of your gear

Expert advice in-store

Here's how it works

1. Drop off your damaged product

Take your cleaned product to a Jack Wolfskin store or the specialist retailer where you bought it, and hand it in for repair.

2. Professional repair

Our team will repair your product with care and expertise. Turnaround time is around 14 days on average.

2. Professional repair

As soon as your repaired product has been returned to your chosen Jack Wolfskin store or retailer, they'll let you know. You're also welcome to try it on there and then when you pick it up.

Find your nearest store

We repair your clothing
and gear

In our repair workshop in Neu Wulmstorf, 23 dedicated team members fix pretty much anything that can be fixed. This includes zips, poppers and hook-and-loop fasteners. We also re-seal waterproof seams, and repair self-inflicted damage such as holes, tears or burn marks at cost price. If sleeves or trouser legs are too short or too long, we can adjust those too.

Take a look behind the scenes

Discover how our seamstress Kim breathes new life into outdoor clothing.

Frequently asked questions

Got questions? We've got answers.

Still have questions about your repair? Here's everything you need to know.

View all FAQs

Under the statutory warranty – two years from the date of purchase, in the case of material or manufacturing defects – repairs are free of charge. If the damage was self-inflicted, or if the item was bought more than two years ago, repairs will be charged according to a price list. Any costs involved will be discussed with you before the repair goes ahead.

As a rule, we do our best to repair anything that can be repaired. This includes zips, poppers and hook-and-loop fasteners, among other things. We also re-seal waterproof seams that can't easily be repaired at home or by a regular tailor.

We also repair self-inflicted damage such as holes, tears or burn marks, charged at cost price. If sleeves or trouser legs are too long, these can also be sent in for adjustment.

Please only send in clothing that has been washed, or – in the case of footwear or equipment – thoroughly cleaned. This isn't just out of respect for the team members handling it every day, but also because re-sealing waterproof seams requires a clean surface to work with.

Only send in items that are completely dry, as this could otherwise lead to mould forming inside the sealed parcel.

Please include a description of the fault (type and location) with your parcel.

So we know who to send the repaired item back to, even if the packaging gets damaged in transit, please also include your address and email inside the parcel. This also means we can get in touch quickly should we have any questions about your repair request.

If you're sending your item directly to us, please make sure it's sufficiently stamped, as we're unable to accept parcels sent without adequate postage. Alternatively, you're welcome to drop the product off at the specialist retailer where you bought it, or at a Jack Wolfskin store of your choice.

If you have any further questions, feel free to get in touch by email at service@jack-wolfskin.com.

Yes. If you have a claim of this kind, your nearest store or retailer will be able to help. They'll decide whether a repair can be carried out on the spot or whether the item needs to be sent in. For spare part enquiries relating to an online order, our service team is happy to help at service@jack-wolfskin.com.

Yes, that's possible. Our stores and local retailers are happy to help and will arrange for the relevant spare parts or repair materials to be ordered. For spare part enquiries relating to an online order, our service team is happy to help at service@jack-wolfskin.com.

If you bought your item from our online shop, please proceed as follows: simply attach the returns label to your parcel and send it to the following address:

Jack Wolfskin Retail GmbH

c/o E-COM RETOUREN

Wulmstorfer Wiesen 25

21629 Neu Wulmstorf

Germany

If you don't have a returns label to hand, just get in touch with our customer service team at eshop@jack-wolfskin.de, and they'll be happy to send you a new one so your return is free of charge.

Feel free to let us know your preferred outcome (repair, refund or replacement item). Please note, however, that our complaints department can only decide on the next steps (repair, refund or replacement) once they've inspected the item. We also reserve the right to decline a claim if the two-year warranty period has expired, or if there's no material or manufacturing defect.

If you purchased your item from a store or retailer, they're your direct point of contact.

Please note that we need to receive the item in order to make a decision on your claim. If you're travelling and unable to send us the damaged item, please get in touch with our service team at service@jack-wolfskin.com to discuss the next steps.