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Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.
Customer Complaints & Requests

What do I do if my Jack Wolfskin product gets damaged during my big adventure?

Buckles:
Be careful with buckles, as stepping on them, getting them caught on or trapped in things, such as a car boot, can lead to invisible weak points. If you are using your rucksack for a prolonged period of time, take replacement buckles with you that can be attached to the straps without the need for sewing.

Tears:
You can seal any tears in the pack sacks by using fabric tape.
You can use a pair of pliers to lightly pinch the slider so that the zip fastens again reliably.

It goes without saying that you do not want to be weighed down with any unnecessary items when on a big adventure. Please do not dispose of your product. Please understand that we can only process a complaint if we receive the respective product to review.

If you purchased the article from a retailer or in-store, then you should proceed as explained here.

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Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

Free hotline: Mon-Sat 08:00-20:00 (CET)

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00800-96537546
00800-WOLFSKIN
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Free hotline: Mon-Sat 08:00-20:00 (CET)
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