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Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.
Customer Complaints & Requests

Where do I return products bought in store/from a retailer?

If you wish to return a product, the store or retailer from which the product was originally purchased will be happy to assist you on presentation of the till invoice.
In principle, returns regarding JACK WOLFSKIN products can be processed by any store. This also includes products purchased in trekking, outdoor and sporting goods retailers or via mail order.

Please note: If the product was not purchased in a JACK WOLFSKIN STORE, a refund of the purchase price can only be processed by the retailer from whom the product was originally purchased.A refund can only be made on presentation of the invoice.


Contact and help

Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

Free hotline: Mon-Sat 08:00-20:00 (CET)

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Contact & feedback
Free hotline: Mon-Sat 08:00-20:00 (CET)