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Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.

The groundsheet of my tent is damp. Does it have a leak?

Not necessarily! A great deal of water vapour is produced during the night simply by breathing, which condenses on the cold fabric of the tent. Dampness beneath a sleeping mat can also be caused by condensation.

If you suspect that the floor of the tent has developed a leak, your local JACK WOLFSKIN retailer can arrange for a permeability test to be conducted. Protective underlay tarps (FLOORSAVER) are also available to fit our current range of tents.


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Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

Free hotline: Mon-Sa 08:00-20:00 (CET)

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Free hotline: Mon-Sa 08:00-20:00 (CET)